When you are buying a new bed there are so many things to think about: What size do I want?……….. What style would I like?………………… How much do I want to spend? You are going to spend a third of your time in your bed so you want to make the right choice. But when faced with tufting and quilting, open coils and pocket springs, does it all become too much? To help you through the buying process we have put together a glossary of terms you may encounter and an FAQ of questions you may have. Armed with this knowledge you will be able to make an informed choice. And if you need further information about any of these terms you can contact our Customer Services team who are always happy to help you.
The website side of the sweetdreams beds is relatively new, (2004) but the company has been trading since 1985 and is still solely owned by the founder. The staff have over 50 years of experience in the bed trade and are well equipped to give professional advice on all aspects of purchasing our products.
Yes ! The showroom is located at Mitchell House, Brook Avenue, Warsash, Nr Southampton just 5 minutes from junction 8 or 9 of the M27.
Our web site uses an encrypted secure server using the latest secure technology secured by Thwate. This method of credit card transaction is extremely safe, if you are still in any doubt there are other methods of payment you can use…click here for other options available.
All our stated prices include vat at the prevailing rate at time of purchase, a full vat receipt is issued with each purchase.
There are several ways for you to place an order. You can either do this online using the secure shopping cart system, or you can call our designated sales team on 01489 578856 or out of hours 0800 833969, you can fax email or write.
Delivery times and charges vary depending upon the purchase order, manufacturers lead times and stock levels. We offer free delivery on all items within our free delivery area . Charges vary outside the free delivery area depending on items purchased and amount spent. Please click here for our shipping options Shipping Options or here for Delivery Terms & Conditions or call our sales team on 01489 578856 or out of hours number 0800 833969 for more information.
At Sweetdreams we pride ourselves on staying in touch with our customers, you can log onto your account and check for updates or if at anytime you want an update on your order all you have to do is email firstname.lastname@example.org or telephone 014789 578856 and we will aim to respond within one working day, with a progress update.
We don’t deliver outside mainland UK except for the channel islands please contact us to get a quote for this service.
For local deliveries, (within a 50 mile radius of Southampton, Hampshire), we use our own fleet of vehicles our sales team will contact you to organise a suitable delivery date.For all other deliveries we use either a national carrier or a specialist furniture logistics company.
Once you have placed an order with Sweetdreams we will send you by either email or in writing an order confirmation within one working day. You can then check this is correct, payment will be taken and your order delivered, simple as that.
Some manufacturers produce catalogues in hard format, please email us and we can either send them to you or direct you to their web site to request a catalogue. Nearly all our manufacturers have up to date web sites which all their ranges of products can be viewed.
If you have a complaint or query please contact us immediately so we can deal with it quickly and efficiently, please have your receipt to hand which will help us to deal with any queries promptly. Email email@example.com
All our products are covered by manufacturers guarantees and warranties which vary from product to product, please check on the appropriate product info page. Sweetdreams do not guarantee / warranty any products. Statutory rights are not affected.
You can cancel your order providing we haven’t ordered goods in specially up to 3 working days before delivery is due, an administration charge may be payable depending on circumstance. If goods are ordered specially any money paid will not be refundable.
Lots of our beds and mattresses are available in non standard sizes, we also have some manufacturers which will make almost any size of bed, including round beds! Please email us with your requirements firstname.lastname@example.org
Lots of mattresses these days are very thick and sometimes require special deep bed linen, also special size and custom Made beds will require bespoke linen. We have teamed up with Keys of Clacton who make to order all the special size linen, visit their web site here http://www.keysbedding.co.uk